The first successful network of interactive kiosks used for commercial purposes was a project developed by the shoe retailer Florsheim Shoe Co., led by their executive VP, Harry Bock, installed circa 1985.
Lappe's kiosk, called The Plato Hotline allowed students and visitors to find movies, maps, directories, bus schedules, extracurricular activities, and courses. The plasma display panel was invented at the University of Illinois by Donald L.
The content was created on the PLATO computer system and accessible by the plasma touch-screen interface. The first self-service, interactive kiosk was developed in 1977 at the University of Illinois at Urbana–Champaign by a pre-med student, Murray Lappe. Customized components such as coin hoppers, bill acceptors, card readers, and thermal printers enable kiosks to meet the owner's specialized needs. For example, kiosks may enable users to order from a shop's catalog when items are not in stock, check out a library book, look up information about products, issue a hotel key card, enter a public utility bill account number to perform an online transaction, or collect cash in exchange for merchandise. The integration of technology allows kiosks to perform a wide range of functions, evolving into self-service kiosks. Interactive kiosks are typically placed in the high foot traffic settings such as shops, hotel lobbies, or airports. Early interactive kiosks sometimes resembled telephone booths, but have been embraced by retail, food service, and hospitality to improve customer service and streamline operations.
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